Withdrawal and Returns

Withdrawal Policy

You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us at one of the following contact addresses by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract.
For returns, we kindly ask you to send shipments preferably to the following address:

Frautz Contemporary Gallery
Große Burgstraße 7
23552 Lübeck
Germany

E-Mail: info@frautz-contemporary.com

Alternatively, withdrawals and returns may also be directed to the following business address:

Frautz Management GmbH
Lübecker Str. 89
23843 Bad Oldesloe
Germany

E-Mail: info@frautz-contemporary.com

You may use the enclosed model withdrawal form, although this is not mandatory.
You may also complete and submit the model withdrawal form or another clear declaration electronically on our website:

https://frautz-contemporary.com/widerruf

If you make use of this option, we will send you a confirmation of receipt of such withdrawal without undue delay by e-mail.
To meet the withdrawal deadline, it is sufficient that you send your communication exercising the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract.

For this repayment we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods.

For returns, we kindly ask you to send shipments preferably to the following address:

Frautz Contemporary Gallery
Große Burgstraße 7
23552 Lübeck
Germany

You are only liable for any diminished value of the goods if such diminished value is attributable to handling that was not necessary for examining the nature, characteristics, and functioning of the goods.

We recommend returning the goods carefully packaged and insured to avoid damage during transit. Where possible, please use the original packaging.

Frautz provides the following information regarding the model withdrawal form in accordance with the statutory requirements:

Model Withdrawal Form